Control mechanisms of Uber platform over its associate drivers in the Metropolitan Region of Chile
Article Sidebar
Keywords:
Main Article Content
Abstract
This article discusses the main control mechanisms implemented by Uber platform in the labour process of its associated drivers in the Metropolitan Region of Chile. The information was gleaned from 12 interviews with Uber drivers residing in the Metropolitan Region between September 2019 and February 2020. It was analyzed through qualitative content analysis with Atlas ti7 software. The analytical framework was mainly taken from the labour process theory; current discussions about new forms of control, developed especifically in the context of digital platforms, were incorporated. The main results show a combination between persistent control elements over time and novel elements incorporated in recent years, specifically through a more efficient introduction of old control methods thanks to new technologies, making both new and old forms of control more instantaneous, opaque and comprehensive. However, there is a predominance of those control mechanisms associated to algorithmic control and the strategy of responsible autonomy.
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
Culture, Man and Society (CUHSO) by the Catholic University, Temuco, is distributed under a Creative Commons Licence: Licencia Creative Commons Atribución-NoComercial-CompartirIgual 4.0 Internacional. Based on a work found at http://cuhso.cl.
In all cases, the copyright is conserved by the authors.
The works published in CUHSO can be shared, copied and distributed in any medium or format. CUHSO authorises the adaptation, remixing, transformation and creation from parts of the work. By agreeing to this licence, the previous principles cannot be revoked.
Authorships must be acknowledged, and a link to the license must be provided and it must be acknowledged if any changes have been made. You can do this in any reasonable way, but not in a way that suggests that you have the support of the licensor or in order to receive compensation for its use. The works published in CUHSO cannot be used for any commercial purposes. Any work derived from the content published in CUHSO
